Last Updated 1st of March 2026

Terms and conditions

Overview

GAMEFORCE.IE , ARES COMPUTERS  , CUSTOMPC.IE , CUSTOMPCS.IE , CUSTOMCOMPUTERS.IE are Irish and EU retailers of computer systems for the discerning enthusiast. We specialise in providing the very best products, both mainstream and niche, at prices that offer great value and performance. Customer service is a priority of our company, and we always endeavour to meet our customers deadlines and provide excellent after-sales service as well as pre-sales service.
GAMEFORCE.IE , ARES COMPUTERS  Limited trading as GAMEFORCE.IE , ARES COMPUTERS  is a company registered in Ireland and the UK with company number 741258, whose registered office is O Brien Road , Carlow , Ireland , R93 F2N7. 
General enquiries: sales@gameforce.ie or sales@custompc.ie" sales@gameforce.ie or sales@custompc.ie

WE HAVE HAD TO REMOVE THE WHATSAPP MESSAGING AS CUSTOMERS WERE CALLING THE NUMBER AND PLACING NEGATIVE REVIEWS SAYING WE WHERE NOT ANSWERING THE PHONE. OUR WHATSAPP NUMBER WAS FOR LIVE CHAT AND MESSASING ONLY AND UNFORTUNATELY WE HAVE NOW HAD TO REMOVE THE LINK. WE WILL REVIEW THIS AND WE WOULD ASK CUSTOMERS TO REPLY TO THE SURVEY ON THIS IN OUR MONTHLY EMAIL NEWSLETTER

 

Age Limits with Regards to Communications

Our Online and Telephone Support is only available to persons over the age of 18 and if our staff suspect the person to be under 18 they will request that the person who placed the order to contact us. We cannot engage in online or phone conversations with persons under the ago of 18 unless a parent or guardian has provided consent which we may ask for in writing by email from the email on the order which support is being provided for.

Calling to our Facility in Ireland

We do not operate a retails store and callers are requested to only call to the facility were an appointment has been arranged for the collection of an order or for the return of an authorised RMA were an RMA number has been provided. Photo ID will be required when collecting an order as well as the email confirming the order is ready for collection. No sales are possible when calling to our facility in Ireland and all orders must be placed online with a valid payment and delivery solution selected at time of checkout. We do not have the facility to take payment at our facility so please ensure orders are paid for online and you have the email confirming the order is ready for collection prior to calling to our facility.

 

Security

There is a great deal of misinformation concerning the security of buying products via a website. Studies have shown that there is no increased risk in purchasing online than in any other form of mail order. When you place an order with us all the details are sent to a remote secure server via an encrypted connection (128bit SSL) where they are also stored in an encrypted manner. When we collect and process your order the details are again transferred via an encrypted connection. You as a consumer are protected against all forms of fraud by the Consumer Credit Act of 1974.

Your Statutory Rights

By law, you have the right to withdraw from your purchase of an item within 14 calendar days of the item's delivery to you. To exercise your right of cancellation, you must give us written notice by hand, post, fax or email, giving details of the goods ordered and (where appropriate) their delivery, please head this notice "contract cancellation". Notification by phone is not sufficient. Please note this policy does have some limitations and does not apply to:

Business Customers

Any product that is customisable / bespoke, such as configured PCs
 Please note that you will be responsible for the cost and safety of returning the goods to us unless we delivered the item to you in error. The goods must be returned to the address shown on the invoice, and they must be in saleable as-new condition. You must take care to ensure the goods are not damaged in the meantime or in transit. For your protection, we recommend that you use an insured recorded-delivery service, or we can organise a collection using our courier for a € 3 0   f e e . 
 A s   s o o n   a s   w e   r e c e i v e   n o t i c e   o f   y o u r   c a n c e l l a t i o n   o f   t h e   o r d e r   a n d   i t s   s a f e   r e t u r n ,   w e   w i l l   r e f u n d   t h e   r e l e v a n t   p a r t   o f   t h e   p u r c h a s e   p r i c e   f o r   t h a t   i t e m   t o g e t h e r   w i t h   t h e   i t e m ' s   n o r m a l   p o s t a g e   c h a r g e   w i t h i n   3 0   d a y s   -   w e   c a n n o t   r e f u n d   a n y   p r i o r i t y ,  express build fee or postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the relevant consumer website in Ireland or your local EU country. If you need help finding this information please email HYPERLINK "mailto:sales@gameforce.ie or sales@custompc.ie"sales@gameforce.ie or sales@custompc.ie and we will send you a link where available to us.

Terms and Conditions of Sale

The following terms and conditions apply to all transactions on GAMEFORCE.IE , ARES COMPUTERS  and CUSTOMPC.IE , CUSTOMPCS.IE , CUSTOMCOMPUTERS.IE . The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions. We have the right to refuse at our discretion to supply any goods ordered by you.

Description of Goods/ Warranty and Liability

Although we warrant that the Goods will at the time of delivery correspond to the description given by us all products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods. Full details are available from the original manufacturers brochures & websites. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer's purpose. Goods are not sold on a trial basis.
If you buy goods which have no published technical specifications, it is your responsibility to establish the suitability of the goods for your intended purpose.

 

Typographical Errors

In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.

Payment Method

On the order you must provide us with your exact address and telephone number that your credit card issuer has on file for you. Your order can only be shipped to an address registered with your card issuer. This is for your security as a cardholder as much as for ours. If the information held by your issuer is incorrect or out-of-date it is your responsibility to update this information. We accept no liability for delays or order cancellation due to this .

Availability of Goods

All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled.
We offer an extended range of products which are obtained directly from our distributors and manufacturers. These products are subject to stock availability and delivery dates made by these parties' own delivery services. It is our policy to contact you to explain the stock and delivery situation with these products. Again if you do not wish to proceed with the order, we will arrange for it to be cancelled.

Delivery

Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.

Unless otherwise agreed we may deliver by instalments and any delay, default or non-delivery in respect of any instalment shall not entitle the Customer to cancel the remainder of the Contract.

Failure by the Customer to pay for any instalment or delivery when due shall entitle us to withhold further deliveries and the Customer shall be liable for any costs incurred by the Supplier relating to such Goods which the Supplier is then entitled to withhold.
Delivery of the Goods shall be made to the Customer's address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

Where an incorrect address has been given when placing an order we reserve the right to charge for any extra carriage costs incurred.
Note: If you ordered several items to be delivered, we may send them to you in separate packages to give you the fastest service.

In the case of deliveries made by DHL or AN POST, you may receive an estimate of delivery time on the day of delivery. Please remember that this is an estimate only, and sometimes the courier cannot adhere to this estimate for reasons out with their control. In these situations we will be happy to help where possible, however neither we or our courier will be liable for any compensation owing to late delivery.

Our couriers will require a signature upon delivery. If you choose to have your delivery delivered to a neighbour we cannot be held responsible for any potential losses, we therefore recommend receiving the delivery yourself.

IT IS STANDARD PRACTICE TO CHECK THE CONTENTS FOR PHYSICAL DAMAGE IMMEDIATELY AFTER YOU SIGN FOR THEM AND BY ACCEPTING OUR TERMS AND CONDITIONS YOU AGREE TO ONE OF THE FOLLOWING:

1) If the goods are obviously damaged before you sign for them (for example, box is badly crushed),you will sign for them as "damaged goods" or you will reject the delivery entirely. In this instance please contact us as soon as possible so we can provide assistance.

2) If there was no obvious damage upon delivery, but while inspecting the contents you discover something damaged, please contact us immediately so that we can help. If you do not contact us about damage quickly we may not be able to assist you, as our couriers require us to inform them of damage within 3 working days of delivery.

Time limitations for notification of delivery problems

Damaged in Transit
Should there be any damage to the delivered goods, it will be your responsibility to inform us immediately, but not later than within 2 working days. It is imperative that you take pictures as evidence of damage and do not dispose of any of the packaging, as this will be required to affect your claim against the carrier. We will make a claim against the carrier and arrange for the damaged goods to be collected and replacements to be sent to you.

Shortages
It is your responsibility to sign for the correct number of packages as shown on the delivery or carriers consignment note. If you suspect that there are items missing from the delivery, first check that the order has not been part shipped. Any shortages must be made known to us within 3 days of delivery.

Incorrect Goods
It is your responsibility to notify us of any incorrect goods supplied within 2 days of delivery. If the items are not what you ordered, you must not open the manufacturers packaging or use the item.

Non-Deliveries
We will not accept liability for goods lost in transit unless we are notified within 3 working days from the expected delivery date. We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales. Except when extenuating circumstances have prevented notification within the reported timescale.

Product Guarantees
New orders for individual components and/or peripherals are covered by the terms and conditions of the Original Manufacturers Guarantee for a period of 12 months or longer if relevant (please note this does not necessarily apply to components fitted as part of a repair). For PC and laptop systems, products are supplied with a 2 year warranty at no charge, the first 2 years of which covers parts (please note laptop screens are covered for 12 months and laptop batteries are covered for 6 months - applies to all laptops purchased from 30/11/16) and labour and is operated on a collect and return basis (applies to ROI addresses only),meaning we will arrange a courier collection at our cost and deliver the product back to you afterwards. The remaining 2 years covers labour costs only and operates on a return to base basis. Should you need to return your product during the last 2 years of the warranty we can organise a collection and return delivery by courier, the current cost for this service is €49.99.
For PCs and laptops sold in our "Offers" section, marked as "Offer" in the product name, we also provide a 2 year warranty.. We also offer all customers an exclusive out-of-warranty upgrade or repair service with a single subsidised charge for collection/delivery/labour and discounted parts costs. This is done strictly on a pay as you go basis, so we never charge you for any extended warranty packages they may never need. We believe it to be the best warranty currently available and it comes as standard with all GAMEFORCE.IE , ARES COMPUTERS  PCs , CUSTOMCOMPUTERS.IE , CUSTOMPCS.IE

OUT OF WARRANTY - CUSTOM BUILT PCs - COMPONENTS

Some Manufacturers Offer Warranty on Components which may be longer than the 2 year period which covers the custom pc and if this is the case we will notify the customer should we be able to return a component which has failed to the manufacturer for repair or replacement to save the customer fromt he cost of replacing the failed component. On occasion we may also be also to return components which have failed to the manufacturer outside of warranty based on the reason for the failure which is limited but for example a failure of a component which may be related to an earlier recall or were there is a previously known issue then we would expect the manufacturer to repair or replace under warranty even after the manufacturers warranty period has expired. It is for this reason isit always important to contact ourselves should you have any issues with our custom pcs even outside of the normal warranty period.

Monitors purchased from us are covered by the manufacturer's warranty - we have agreements with monitor manufacturers to provide a certain level of service (either collect and return or swap-out). If you experience a problem with your monitor please contact the manufacturer as this will be the quickest resolution.
In the event of hard disk failure or a software issue that necessitates a full software re-installation we are not liable for any loss of data, although we will try our best to recover data where possible.

In the very unlikely event of a full PC or laptop loss, either because of hardware failure which makes it uneconomical to repair the original hardware (within warranty),or because of a courier collection or delivery loss, we will replace the PC or laptop with equivalent hardware in terms of features and performance. We regret that we are unable to replace lost data or purchased software - we strongly recommend that a regular back-up to an external hard disk or an online cloud storage service is kept.
Any PC system returned to us under warranty which is found to have no fault, or the problem described is as a result of additional software installed since delivery, malware infection or virus infection, will be liable to a flat rate charge of €85 to fix the problem, plus £20 to cover our courier costs. In situations where the problem is caused by user damage, the replacement component(s) will be offered at a competitive price. Our technical support team may offer to take remote control of your computer to try to resolve a problem remotely - please note that in such situations we reserve the right to take a credit or debit card number for guarantee purposes; if our engineers then find that the problem is genuinely caused by the computer or product itself, no charge will be made as this will be covered by our warranty, however in any other situation there will be a flat rate charge of €45. All charges include VAT , unless otherwise stated.

Fitting End-Of-Life or Refurbished Parts:
If your PC is still covered by the labour portion of our warranty, we will still honour this cover if a 3rd party EOL (End-Of-Life) part is sent to us for fitting. We will not however be able to purchase this on your behalf because we simply do not have a supply chain in place for EOL or refurbished parts, only parts that exist on the current market and have not been declared EOL by the original manufacturer.
If there are any problems with a part sent in to us upon arrival, we will inform you straight away and give you the option of returning this to you (£6.50 shipping) for return to the supplier it was purchased from. We can supply an official note with the item confirming the fault to help aid your replacement or refund.
If you later experience another problem with your PC after we have fitted your 3rd party EOL part, we can arrange a collection to bring the PC back to us (this is still liable for transit charges),assess the fault and if the affected item is the 3rd party part we did not supply, we will again supply a note and send this back to you for replacement/refund from that supplier.

Cancellation of Orders (Returns Policy - excluding custom built PCs)
If you wish to cancel your order and return it for a full refund, you have up to a total of 14 calendar days to contact us after the final receipt of your order.
You must inform us in writing (email is sufficient) if you wish to cancel your order.
You must return the goods within 14 days of notifying us of the cancellation. We will reimburse you within 14 days of receipt of the goods using the same means of payment as you used when placing the order. We can organise a courier collection (from ROI addresses) if you are unable to arrange return by other means, the cost of which will be deducted from the refund. The current cost of courier collection is €25. The refund will exclude the original delivery charge and if FREE DELIVERY was applied based on the cost of the returned item then we reserve the right to levy the original delivery cost. If an order was placed with our express build expedited service we will not refund the cost of this service.

You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. For example, if it goes beyond the sort of handling that might reasonably be allowed in a shop. We will deduct this amount from the value of the refund.
We regret that we cannot accept cancellations of computer software if it is unsealed. Accessories and promotional items are part of the order and must be returned to ensure a full refund is given.

The above terms apply to consumer orders only. For business orders we reserve the right to charge a 25% restocking fee for cancelled or rejected orders. 
Changes and Cancellation of Orders (Customizable / Bespoke products such as custom built PCs)

For most products bought online, you have a legal right to change your mind within 14 days, however this does not apply to certain items such as customized / bespoke products built to a customer’s requirements. For custom built PCs (purchased via our online configurator or our customer service team) we reserve the right to charge a €150 change fee if you decide to make a change to your order once it has been placed, and if you decide to cancel your order we will deduct a 25% restocking fee from the refunded amount. It is vitally important that when you place your order that you check all details are correct. Should you notice any issue please alternatively email sales@gameforce.ie or sales@custompc.ie . If you merely want to make changes to the custom pc order please contact even at " build " stages and we will endeavor to help but we cannot guarantee to be able to make changes to a custom pc were the build has already commenced.

 Custom Desktop PCs , Workstation & Laptops Cancellations

The cancellation of a custom computer which has moved from the pending stage may be liable to a fee as noted in term 7.6. Further to the standard cancellation terms from the 1^st of November 2025 a reasonable exchange of component within a custom pc build shall apply due to the shortages of memory , storage and graphics cards. If a component requested within a build is not available we will offer an alternative component and or the option to wait for the ordered component to arrive. We will also offer to supply the custom computer were possible with an alternative component and organise to collect the custom computer and install the original ordered component when it becomes available. The shortages creating components that are unavailable cannot be used as a reason to cancel an order once we have offer resonable alternatives as explained above. This term will be removed once normality returns to the pc memory market and we do not expect this term will affect any customer given any should any component such as a graphics card for example a RADEON RX9060 16GB be unavailable we may offer a FREE UPGRADE to a RADEON RX9070 or Install a RADEON RX9060 8GB and supply the pc allowing the customer the use of the pc and when the RX9060 16GB becomes available we will organise to collect the custom computer and install the RX9060 16GB at the customers convenience. This does become more complicated for high end build with top components were only downgrade alternatives are available which is why we are offering the collect and installation of the custom computer were there is a delay of more than 4 weeks for any component. We want to be as reasonable as possible with this term and it is being put in black and white purely to avoid pcs being built to order for customer to then change their minds. Please also understand that once the PC is built that changing other components is not possible but if the pc is being supplied with a lesser component and is coming back for the correct component to be installed there will be a chance at this point to make minor changes to the specification for the purpose of upgrades. This we hope is a short term temporary term which will be removed once normality returns to the PC Memory Market and willl be reviewed at the end of each month in between.

Faulty Goods

If you think that the product you have purchased is faulty or incompatible with your computer system we may refer you to the manufacturer, due to their extensive knowledge of their product. If the manufacturer agrees that the product is faulty, in most cases they will be able to authorize a replacement/repair of the product direct to you.
A restocking fee of up to 25% is charged on returns, which prove to be non-defective.
Opened software shall not be accepted for credit. If any discs are found to be faulty you may be asked to contact the manufacturer directly.

PC Systems

All GAMEFORCE.IE , ARES COMPUTERS , CUSTOMPC.IE , CUSTOMCOMPUTERS.IE desktops are built to the highest standards using the finest components available, but we cannot guarantee compatibility with all software you wish to use, or all features of a given operating system due to the near infinite variety of customizable options available. Please note that in the case of our off-the-shelf systems we reserve the right to upgrade components to superior parts. We will never change stock components for an inferior product. As with most desktop PC systems, the use of sleep mode is not recommended as there is a chance your PC will not resume correctly. This and other hibernation features are used entirely at your own risk. On overclocked machines, sleep mode may be disabled. We are unable to provide extensive support for certain types of multimedia add in card such as TV cards and capture equipment. Use of remote controls and other features making use of hibernate and sleep are used entirely at your own risk.

Delivery of Systems and Maintaining your PC

While we do everything possible to make sure that your new computer system arrives in exactly the same perfect state as it leaves us in, occasionally items arrive damaged or items of an order go missing. For this reason we ask you to check the entire contents of your order as soon as possible after signing for it. In the event the courier fails to deliver a system on the scheduled date, we will in no way be responsible for any lack of earnings resulting from the delay.

Damaged items must be reported to us within 3 working days of receipt, otherwise we may not be able to assist you. In the event that your delivery is made at the weekend and you cannot contact us by phone, please send an email to sales@gameforce.ie or sales@custompc.ie with your original order ID, or name and address, giving details and we will contact you on the following Monday.You must keep the original box and packaging (including all foam or polystyrene inserts) for your computer tower, please!
Just like any other piece of electronics equipment, a computer system tends to attract dust. You MUST make an effort to periodically check for a build up of dust, as this can cause the system to overheat, and may cause premature failure of hardware components.

If your computer is returned to us and we find a large build up of dust or other dirt inside the tower, then we reserve the right to charge for the repair costs. For this reason we suggest keeping the area your computer tower is in clean and tidy, and if you are concerned about dust build up then we suggest taking your computer to a local computer store twice a year for a hardware inspection / clean.

Tobacco smoke leaves greasy deposits on hardware components and can cause premature component failure. Excessive build ups of grime due to smoke damage (including from e-cigarettes and vaping) not covered by your warranty and we reserve the right to charge for replacement components damaged in this manner.

PC Systems Warranty Service

In the event that your GAMEFORCE.IE , ARES COMPUTERS  PC system is returned for warranty repair work, it is recommended that you have an up to date backup of your data and programs before arranging the return. Although we always try to resolve problems without formatting hard disks and reinstalling Windows, occasionally this is unavoidable and in such situations we are not liable for any loss of data or programs.
PC Systems Warranty Service in Regards to Customer Induced Damage
Customer Induced Damage refers to damage related to overclocking to components such as memory , graphics cards , processors , etc. as well as to updates or changes made by the customer which are deemed to have affected the performance. Where there is customer induced damage a charge will apply for collection , return , labour and for the replacement of components if necessary. We will always offer the customer a second opinion by sending the failed component(s) to the manufacturer for their decision with regards to manufacturers warranty if we have refused warranty based on customer induced damage however this can take a considerable time and in our experience it is very rare for a different decision from a manufacturer and the main reason for this is our technicians do not make a decision related to customer induced damage unless they are sure the decision they are making is in line with that of the manufacturer. It is however always the customers choice to send a component to the manufacturer for a second opinion.

Issue of Advance RMA Replacements

If we diagnose a fault which relates to a component that can easily be replaced by you (e.g. memory/RAM, graphics cards, DVD drives etc.) we will offer to issue an advance RMA replacement. This means we will send a replacement component for you to fit before you send your faulty component back to us. If you agree to an 'advance RMA replacement' we will take a credit/debit card number which will be used to pre-authorise (but not actually charge) the cost of the replacement item. If you do not return the faulty item(s) within 7 days of receiving the replacement, we will charge your credit/debit card for the amount which was pre-authorised during the original request for the advance RMA replacement. If you then return the faulty item(s) at a later date, we will refund this charge minus a 5% card transaction fee and £10 administration fee. If your circumstances make it impossible to return the item within this period, you must phone within 7 days to inform us of any expected delay. Please note that it is your responsibility to ensure that items returned are suitably packaged to avoid any damage during transit; we will check all items received for user damage and shipping damage before cancelling your credit/debit card pre-authorisation amount. If an item is found to have user damage, or is found to have been damaged during transit as a result of poor packaging, we reserve the right to charge your credit/debit card for the full amount which was pre-authorised.

Assuming all faulty items are returned to us within 7 days of receiving the replacement, we will cancel your credit/debit card pre-authorisation within 5 days of receipt. If you returned the faulty item by Royal Mail, please let us know the postage cost and we will be happy to provide a full refund for this – postage costs will be checked against the postmark on the package that we receive from you and a refund will be issued to the card on your original order (if still valid) or alternatively by PayPal or Bank Transfer.
If you do not wish to take advantage of our advance RMA replacement offer, we will issue a returns number and you may return the faulty item to us in your own time. Once the faulty item has been received and checked for any user damage or shipping damage as a result of poor packaging, we will send you a replacement as soon as we can, stock permitting. Again we are happy to refund your postage cost, or for larger / expensive items we will arrange a courier collection.

Waste Electrical and Electronic Equipment (WEEE)

The products we sell may contain substances that can be hazardous to the environment if not disposed of properly. Electrical and electronic equipment should never be disposed of with general household waste but must be separately collected for their proper treatment and recovery.

The crossed-out bin symbol, placed on the product, reminds you of the need to dispose of the product correctly at the end of its life. In this way you will assist in the recovery, recycling and reuse of many of the materials used in this product.
At the end of the life of your computer system you may return it to us for proper treatment and disposal. When buying a new computer system from us you also have the possibility to return another end of life computer system for proper disposal. Please either return your old computer to our address (GAMEFORCE.IE , ARES COMPUTERS , O Brien Road , Carlow , Ireland , R93 F2N7 ),or please call us to arrange a collection by courier.

Refunds

If for any reason you are issued with a refund, please note the following:
All refunds will be issued to the same payment method as on the original order. A refund will usually reach your credit card account within 4 working days, please allow up to 10 working days for it to be credited. If the goods are found not to be faulty or they have been damaged by misuse, they will be returned to you and no refund will be issued. The relevant manufacturer will process all offers of "Money Back" guarantees and you should contact them directly to arrange return and refund.

Liability
Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages.

Force Majeure
We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.

No Waiver
Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.

Severability
In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
These Terms and Conditions shall be construed in accordance with English Law.

Modern Day Slavery Statement
GAMEFORCE.IE , ARES COMPUTERS  continually works to prevent slavery and human trafficking from taking place in our manufacturing supply chains and operations, in line with the European Modern Slavery Act.

International orders

Address Verification
If you are ordering from outside the Ireland, please contact your credit card issuing bank and ask them to release address verification information to GAMEFORCE.IE. Without this verification, we will be unable to process your order.

GAMEFORCE.IE , ARES COMPUTERS , CUSTOMPC.IE , CUSTOMPCS.IE , CUSTOMCOMPUTERS.IE cannot issue credit for International packages which are refused or abandoned.

The products we sell are designed to work with IRISH & EU specifications only. You should check to see if the products we sell will work with your local area's electronics specification. If they are not compatible we are unable to offer cancellation or refund.
You will be the importer of record and will be responsible for all levies, duties, import fees, taxes, and other charges. GAMEFORCE.IE , ARES COMPUTERS , CUSTOMPC.IE , CUSTOMPCS.IE , CUSTOMCOMPUTERS.IE  strongly suggests that you check with your local government agency to determine the extent of such charges prior to purchase. GAMEFORCE.IE , ARES COMPUTERS , CUSTOMPC.IE , CUSTOMCOMPUTERS.IE , CUSTOMPCS.IE  cannot issue credit in cases where packages are not delivered due to non-payment of fees. Please note that for customers placing orders from outside the EU, import duty may be applicable. This is to be paid by the customer. If delivery is refused and the system returned to us, the delivery charge is non-refundable and we retain the right to charge for return shipment.
GAMEFORCE.IE , ARES COMPUTERS cannot ship to PO Boxes, and we cannot ship to mail forwarding services. Please be informed that your designated shipping to address must reflect the address of the ultimate end-user. GAMEFORCE.IE , ARES COMPUTERS .  will not process any order which specifies an address of a freight forwarder, warehouse, distribution center, airport or hotel.

International System Orders
If you order a computer system as an international customer the collect and return warranty offered does not apply outside the stated EU Countries. Support for the same period of time will be provided, but on a 'return to base' basis. In the event of system failure you are therefore responsible for arranging carriage of the system back to ourselves and for its collection once the repair is complete.

Terms of Use
GAMEFORCE.IE , ARES COMPUTERS , CUSTOMCOMPUTERS.IE , CUSTOMPCS.IE , CUSTOMPC.IE are operated by ARES CORE TECHNOLOGIES  Limited. All original content and compilations thereof are the copyright of ARES CORE TECHNOLOGIES LIMITED and may not be used in whole or part without express written consent of the publisher. GAMEFORCE.IE , ARES COMPUTERS , CUSTOMCOMPUTERS.IE , CUSTOMPCS.IE , CUSTOMPC.IE , ARES TECHNOLOGIES  Limited is not responsible for the content of this site or any programs available from it, or any damage incurred due to downloads from servers belonging to GAMEFORCE.IE , ARES COMPUTERS , CUSTOMCOMPUTERS.IE , CUSTOMPCS.IE , CUSTOMPC.IE , ARES TECHNOLOGIES  Limited.

The statements and opinions in the material contained within GAMEFORCE.IE , ARES COMPUTERS , CUSTOMCOMPUTERS.IE , CUSTOMPCS.IE , CUSTOMPC.IE , ARES COMPUTERS , ARES CORE TECHNOLOGIES LIMITED and publications and material which may be accessed from GAMEFORCE.IE , ARES COMPUTERS , CUSTOMCOMPUTERS.IE , CUSTOMPCS.IE , CUSTOMPC.IE , ARES COMPUTERS  are those of the individual contributors or advertisers, as indicated. GAMEFORCE.IE , ARES COMPUTERS , CUSTOMCOMPUTERS.IE , CUSTOMPCS.IE , CUSTOMPC.IE , ARES COMPUTERS   has used reasonable care and skill in compiling the content of this site. However, no warranty is made as to the accuracy or completeness of any information on this site and GAMEFORCE.IE , ARES COMPUTERS , CUSTOMCOMPUTERS.IE , CUSTOMPCS.IE , CUSTOMPC.IE , ARES COMPUTERS  Limited accepts no responsibility or liability for any inaccuracy or errors and omissions, or for any damage or injury to persons or property arising out of the accessing or use of any files, software and other materials, instructions, methods or ideas contained on this site or in the material accessed from it.
Any third party sites which may be accessed through this site are the sole responsibility of the third party who is posting the site. GAMEFORCE.IE , ARES COMPUTERS , CUSTOMCOMPUTERS.IE , CUSTOMPCS.IE , CUSTOMPC.IE , ARES COMPUTERS  Limited makes no warranty as to the accuracy of any information on third party sites and accepts no liability for any errors and omissions or for any damage or injury to persons or property arising out of the use or operation of any materials, instructions, methods or ideas contained on such sites.

All downloadable software and files are distributed on an "as is" basis without warranties of any kind, express or implied. Downloading and/or using the software and files is at the user's sole risk.

All prices exclude VAT unless stated otherwise. All Web orders are subject to availability and to the Terms and Conditions of GAMEFORCE.IE , ARES COMPUTERS  Limited.

All Sums Retention of Title

Until you pay all debts:
All equipment supplied by us remains our property
1. You must store it so that it is clearly identifiable as our property;
2. You must insure it (against the risks for which a prudent owner would insure it) and hold the policy on trust for us;
3. Title to the goods will not pass until all sums due under any contracts have been paid. You are obligated to keep all sale proceeds of the goods in a separate fiduciary account until payment for the said goods has been made in full
4. Despite our all sums retention of title clause, we have the right to take legal proceedings to recover the price of equipment supplied should you not pay us by the due date.
5. You are not our agent You have no authority to make any contract on our behalf or in our name
Unless: (A) We revoke that right (by informing you in writing),or (B) you become insolventYou must inform us (in writing) immediately if you become insolvent. If your right to use and sell the equipment ends you must allow us to remove the equipment. We have your permission to enter any premises where the equipment may be stored at anytime, to inspect it and after your right to use and sell it has ended, to remove it, using reasonable force if necessary.

Security

For your protection we use secure sockets to protect your payment details and use a secure third party payment processor (Revolout, PayPal, Shopify Pay , Shop Pay).

Complaints

We endeavor to reply to any complaint within a 5 business day period. Please send any complaints in writing to GAMEFORCE.IE marked "Complaints Department" and mailed to our registered address:

GAMEFORCE EUROPE , O BRIEN ROAD , CARLOW , R93 F2N7 , REPUBLIC OF IRELAND.

or by email to sales@gameforce.ie or sales@custompc.ie

 

_________________________________________________________________________________________

TERMS AND CONDITIONS PRIOR TO THE 21st of MAY 2025

LOYALTY & REWARDS PROGRAM

Our Loyalty & Rewards Program can be withdrawn without notice and loyalty points have no cash or monetary value. When using the Reward Discount Vouchers these can only be used against the purchase of a NEW PC and cannot be use to purchase components or accessories ( monitors ). The value of the discount used against a NEW PC cannot exceed more than 35% of the value of the NEW PC. Management decisions are final and cannot be appealed. Fairness is at the centre of this Loyalty and Rewards Program to ensure all customers are treated the same when it comes to earning and spending points. Only One Voucher can be used at time against a purchase and with the exception of referral vouchers discount codes cannot be transfered to from the customer they were issued to to a third party. An Example of how we expect the Loyalty Program to work is as follows. If a customer has a €500 Discount Code then they use this code to purchase a PC for €1500 which means they pay €1000 for the PC and SAVE €500. If they have a €1000 Discount Code and the PC costs €3000 then they SAVE €1000 and the PC costs them €2000. A €1000 Discount Code cannot be used to purchase a PC which has a value for example of €1050 with the discount code holder expecting to pay €50. Our Loyalty Program is about saving as many customers money as possible and not about creating an income for a few customers who are in a position to send many referrals. If you are in a position to send large amounts of referrals please join our affiliate program were you can register and earn money for each referral. The Loyalty Rewards Program is for Retail Customers Only and cannot be used by Business , Trade or professional referrers. Please remember managements decisions are final.

 

OVERVIEW
This website is operated by Ares Core Technologies. Throughout the site, the terms “we”, “us” and “our” refer to Ares Core Technologies Limited offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [Returns] 
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy: [LINK TO REFUND POLICY]

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy, which can be viewed here: https://www.gameforce.ie/policies/privacy-policy

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall GAMEFORCE.IE, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless GAMEFORCE.IE and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of Ireland and the European Union. Disputes raised must be within the locality of the registered offices of Ares Core Technologies Limited within the Republic of Ireland.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at sales@gameforce.ie or sales@custompc.ie.
Our contact information is posted below:

 
GAMEFORCE.IE  - CUSTOMPC.IE – CUSTOMCOMPUTERS.IE
sales@gameforce.ie or sales@custompc.ie
ENTERPRISE BUSINESS PARK CARLOW , IRELAND , R93 F2N7 

 

BELOW IS THE ORIGINAL TERMS & CONDITIONS WHICH WERE IN PLACE PRIOR TO ARES CORE TECHNOLOGIES LIMITED TAKING OVER WARRANTIES FOR A NUMBER O PC BUILDERS HERE IN THE REPUBLIC OF IRELAND. OUR TERMS AND CONDITIONS ABOVE SHOULD OFFER ADDITIONAL RIGHTS TO ALL CUSTOMERS HOWEVER WE HAVE INCLUDED THE OLD TERMS & CONDITIONS SO CUSTOMERS CAN COMPARE AN IF YOU BELIEVE WE SHOULD APPLY A TERMS FROM THE LEGACY TERMS & CONDITIONS WHEN MAKING A DECISION PLEASE LET US KNOW. IT IS OUR INTENTION TO GIVE OUR CUSTOMERS MORE RIGHTS ADDITIONAL TO NORMAL CONSUMER RIGHTS AND TO ENSIRE THEY HAVE RIGHTS FAR BEYOND WHAT THE LEGACY TERMS & CONDITIONS PROVIDED. WE HAVE TRIED TO MAKE THE NEW TERMS & CONDITIONS SIMPLE AND STRAIGHT FORWARD.

 

Consumer Terms of Sale

Please read these terms of sale carefully before placing your order and retain a copy of these terms and your order for future reference

1.   General Terms of the Contract of Sale & or Service
 

1.1  These terms of sale apply to all goods supplied by CUSTOMPCS.IE , GAMEFORCE.IE ,  which are trading names of " ARES CORE TECHNOLOGIES LIMITED ", whose registered office is at Unit 9C , Enterprise Business Park , O Brien Road , Carlow , R93 F2N7, Republic of Ireland . (the "Supplier").

1.2  No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and the Supplier has received payment in full (in cleared funds). Once the Supplier does so, there is a binding legal contract between us however any contract can be cancelled at our discretion without notice.

1.3  By way of clarification, an acknowledgement of your order will be sent to you via e-mail when you place your order, but acceptance of your offer to buy the goods will not take place until after your payment is taken and you receive your acceptance e-mail. It is at this point that a binding legal contract is created and any contract is subject to these Terms and Conditions.

1.4  The contract is subject to your right of cancellation (see below) and can only be entered into by a person over the age of 18 in the Republic of Ireland and Northern Ireland.

1.5  The Supplier may change these terms of sale without notice to you in relation to past , present and future transactions without notice.
   
1.6  Disputes of any nature between the supplier and customer requiring third party intervention can only be adjudicated upon within the county of the suppliers registered business address ( Carlow ) in the Republic of Ireland.

1.7  Orders cannot be accepted from persons under the age of 18 years and any party under the age of 18 contacting the supplier for support must state at the beginning of the contact that they are under the age of 18.

1.8  We reserve the right to cancel contracts were the customers is under the age of 18 years. Should a person under the age of 18 years use a payment method such as credit card , debit card or PayPal the supplier is not liable and the payment must be honoured. We have a zero tolerance policy for payment fraud and should a person under the age of 18 place an order using a payment card or account related to a parent of a guardian this is considered fraud and may be reported to the local authorities , payment card issuer or PayPal. If we suspect a customer to be under the age of 18 we may request proof of identity whether a contract has been executed or not.

1.9  We are builders of custom desktop pcs and laptops which are assembled from the components chosen by the customer when placing their order. We do not manufacture the components and we cannot accept responsibility for the performance of said components. When a customer chooses components during the ordering process they are contracting us to assemble the components into a PC or LAPTOP which is the design of the customer and not of ourselves. The cost of assembly which will not exceed 30% of the ex value added tax price is separate of the cost of the components even if this is not shown on the invoice.

1.10  We reserve the right to change or substitute components chosen by the customer without notice for reasons including availability , compatibility or for physical reasons. We shall however always do our best to ensure any change we make will improve the performance when possible. We cannot always notify the customer in advance of changes however when possible we will send an email to confirm a change. If we deem the change to be an upgrade or a change which does not lower the specification we will not notify the customer. Changes involving PC Cases will only take place under limited circumstances and when we make a PC Case change we will consider the appearance of the case as well as the specification of the case. If we deem the appearance to be considerable we will notify the customer in advance to give them the option to choose an alternative case. We cannot always notify the customer of changes in advance and we cannot accept responsibility should the customer take issue with any change made without notice being given. 

1.11  We are PC BUILDERS which means we assemble PCs from the components chosen by the customer with the responsibility of how a PC performs down to the choices made by the customer when placing the order and not related to the assembly process.

1.12  No guarantee is given or implied related to the performance of any custom desktop pc or laptop assembled from the components chosen by a customer and we will not accept responsibility for software issues or any issue not related to the the assembly of the components.

1.13  We accept no responsibility were a customers chooses to disassemble , open , upgrade , reinstall , overclock or otherwise make any changes to a custom pc or laptops after we ship. Where damaged is caused through what the suppliers management considers misuse we can refuse to repair or charge for such repair.

1.14  A customer has the entitlement to send any component back to the manufacturer under the terms of the manufacturers warranty however we accept no responsibility should the manufacturer of the component refuse warranty. We can however offer advice to a customer of our opinion as to whether a manufacturer would refuse warranty once we are asked in advance of any component being returned to a manufacturer.

1.15  We accept no responsibility for the suitability or performance of a custom pc or laptop for any purpose and it is the customers responsibility to ensure the suitability and that a custom pc or laptop is fit for the purpose they intend prior to choosing the components we use to assemble the custom pc or custom laptop.

1.16  We make no claim that any custom desktop pc or custom laptop is fit for purpose other than to state we shall assemble in a professional manner and ensure the pc passes tests with PASSMARK.

1.17  All assembled custom pcs and laptops shipped are covered under our goods in transit insurance and any claim for damage must be in writing within 5 business days of receipt with proof ( photos ) and an explanation as to why the damage was not reported when the goods were being delivered. Goods being damaged or considered to be damaged in transit cannot be accepted as a valid reason for the cancellation of a contract.

1.18  Where goods are damaged in transit and our insurer accepts or is expected to accept liability we reserve the right to repair or replace at our discretion without waiting for payment from the Goods in transit insurer. 

1.19  Component , PC Parts & Accessory Purchases are covered by the manufacturers warranty only with support provided by us to help the customer assist with any warranty related issues with the manufacturer however we are not responsible for decisions made by the manufacturer and we are unable to change a decision issued by a manufacturer. We are however advocates for the customer here in Ireland and we will do everything possible to provide the information to both the customer and to the manufacturer to ensure the best possible outcome for our customers.

1.20  We are not responsible for problem solving or repairing any computer which a customer is building whether they purchased all of some of the components from ourselves. We are responsible for each of the components purchased only with no warranty provided or implied when one of more component is purchased and then used to build a custom computer or to upgrade an existing computer. If there is an issue with a computer assembled by the customer from components it is the customers responsibility to problem solve any issue and if there is a fault with a component the customer can return for assessment based on the terms and conditions which apply to the warranty of a component.

1.21  We accept no responsibility for computers built by customers whether they purchase some or all components from ourselves with limited warranty only related to each individual component.

 

2.   Description and price of the goods
 

2.1  The description and price of the goods you order will be as shown on our website website at the time you place your order with descriptions and images for illustration purposes only and can change without notice. Please refer to the description and price on your Invoice as we will not accept a request to refund or cancel based on the basis of website description or where an image is not accurate unless the discrepancy is on the Invoice.

2.2  The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock ( within stated delivery timeframe ), the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card , debit card , PayPal for the goods.

2.3  Every effort is made to ensure that prices shown on the Suppliers website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling your order. If the Supplier does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14 day period, the Supplier will refund or re-credit you for any sum that has been paid by you or debited from your credit card for the goods.

2.4  In addition to the price, you may be required to pay a delivery charge for the goods.

2.5  We reserve the right to exchange and or replace any component used in the assembly of a computer which was chosen by the customer without giving notice to the customer. This relates to out of stock , end of life , physical and compatibility changes which are required to build a computer. If we make a change this will be the decision of the technician building the computer however it is the company policy not to downgrade any component or to reduce the performance of a computer we are building. in the judgement of an upgrade or downgrade the decision of management. If there is a dispute regards a customer considering a change to be a downgrade to a component/computer we will explain our decision in writing however the decision cannot be reversed once we have a reason which was considered by our build manager and management at time of the build.

   
3.   Payment
 

3.1  Payment for the goods and delivery charges can be made by any method shown on our website at the time you place your order. Payment shall be due before the delivery date and time for payment shall be a fundamental term of this agreement, breach of which shall entitle " ARES CORE TECHNOLOGIES LIMITED " to terminate the contract immediately.

3.2  There will be no delivery until cleared funds are received expect where a government or corporate purchase order has been accepted. Where a government or corporate order without cleared funds has been accepted payment must be made without any terms and conditions and cannot be subject to any third party terms . If any terms and conditions are to be applied to the payment this must be in writing and be submitted prior to the placing of the order. Where payment has been withheld we reserve the right to apply interest based on the European Central Bank 30 Day Rate plus 5%.

3.3  Payments shall be made by you without any deduction whatsoever unless you have a valid court order requiring an amount equal to such deduction to be paid by the Supplier to you.
 

   
4.   Delivery
 

4.1  The goods you order will be delivered to the address you give when you place your order and for security reasons this address cannot be changed. The delivery will take place between 8AM and 7PM Monday to Friday. The delivery must be signed for without exception and therefore a person over the age of 18 years must be available at the delivery address. Under exceptional circumstances ( agreed prior in writing ) goods can be collected from our carriers depot once photo and address ID are provided to the depot upon collection. This service is only available under exceptional circumstances and cannot be guaranteed by either the consignor or the carrier and therefore does not constitute a contract obligation.

4.2  Orders placed before 2.30 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)

4.3  If delivery cannot be made to your address for reasons under the Suppliers control the Supplier will inform you as soon as possible.

4.4  If you deliberately fail to take delivery of the goods (otherwise than by reason of circumstances under control of the Supplier) then without prejudice to any other right or remedy available to the Supplier , the Supplier may:

4.4.1  Store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage; or

4.4.2  Sell the goods at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any excess over the price you agreed to pay for the goods or charge you for any shortfall below the price you agreed to pay for the goods.

4.5  If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations the Supplier shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to the Supplier. Should you fail to return the goods, the Supplier reserves the right to deduct any direct costs incurred by the Supplier in retrieving the goods as a result of such failure.

4.6  Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible. Most Order are delivered within 10 Working Days.

4.7  Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty claims that you make thereafter.
    
5.   Risk/Title
 

5.1  The goods are at your risk from the time of delivery to the delivery address on the order. Contactless delivery procedures verify delivery using GPS of the driver and delivery van at the delivery address. Signature given to delivery driver accepting goods is the exchange of risk to the customer. Signing for good ( PROOF OF DELIVERY ) POD does not constitute acceptance of goods received in good order and should goods be found to be damaged after delivery please email sales@gameforce.ie or sales@custompc.ie within 5 days from date of delivery. We will never refuse a claim for damages simply because a customer signs for receipt of an order at their delivery address. Our carriers DPD.IE also have the policy that accepting delivery ( POD ) does not invalidate a claim for damaged goods once we are notified by email within 5 business days.+

5.2  Ownership of the goods shall not pass to you until the Supplier has received in full (in cash or cleared funds) all sums due to it in respect of:

5.2.1  the goods, and

5.2.2 All other sums which are or which become due to the Supplier from you on any account.

5.3  The Supplier shall be entitled to recover payment for the goods even though ownership of any of the goods has not passed from the Supplier.

5.4  Goods being returned even if collected by a courier on behalf of the supplier are the responsibility of the customer until accepted in good order by the supplier. If goods are found to be damaged on receipt we will notify the customer in writing ( email ) within 7 business days and were possible provide photos and videos. We will not be responsible for any goods being returned that are damaged during transit. Where there is a dispute the decision can be referred to our Goods in Transit Insurer by completing an Insurance Claim form which can be obtained by emailing sales@gameforce.ie or sales@custompc.ie.
 

     
6.     Title for Business Customers
 

6.1  If you are a business customer until ownership of the goods has passed to you, you must:

6.1.1  store the goods (at no cost to the Supplier) separately from all your other goods and goods of any third party in such a way that they remain readily identifiable as the Suppliers property;

6.1.2  Not destroy, deface or obscure any identifying mark or packaging on or relating to the goods; maintain the goods in satisfactory condition and keep them insured on the Suppliers behalf for their full price against all risks to the reasonable satisfaction of the Supplier. On request you shall produce the policy of insurance to the Supplier; and

6.1.3  Hold the proceeds of the insurance referred to in condition 6.1.2 on trust for the Supplier and not mix them with any other money, nor pay the proceeds into an overdrawn bank account.

6.2  If you are a business customer your right to possession of the goods shall terminate immediately if:

6.2.1  You have a bankruptcy order made against you or make an arrangement or composition with your creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation (whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of its undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or possible insolvency; or

6.2.2  You suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you or you are unable to pay your debts or you cease to trade; or

6.1.3  You encumber or in any way charge any of the goods.
 

     
7.     Your right of cancellation
 

7.1  You have the right to cancel the contract at any time up to the end of 14 working days without providing a reason after delivery of the goods (see below). This right may only be exercised if goods are in their original packing and are re-saleable as new. Commercial Customers (B2B)  are not covered under Distance Selling Regulations however please contact support and they will endeavor to assist. We however reserve the right to refuse to accept returns from business customers unless there is a genuine reason such as compatibility. Items ordered in error which have been opened or used may be subject to a restocking fees and may be refused from commercial customers. Special order items cannot be returned without management agreement and will be subject to a restocking fee .

7.2  To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or the email / contact us section of our website, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.

7.3  If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned after prior arrangement to the address stated in the Contact Us section of the website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit.

7.4  Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 14 days for any sum that has been paid by you or debited from your credit card for the goods.  In all cases, as per Distance Selling regulations we may deduct the delivery costs from the refund amount. You must return the goods to us at your own expense using an insured courier service. There will be a charge of €15, if you would like us to collect the goods via our own courier instead of sending the items yourself. The 14 day timeframe for refunds starts from when the goods are received back into our facility. Most refunds are processed within 5 days however when we are busy it can take longer as all returns must be inspection prior to a refund or credit being issued. The maximum timeframe for any refund should never be more than 14 days however our company policy is to issue refunds or credits were possible within 5 business days from date of return of goods.

7.5  Except in the case of faulty goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods. It is important that any item returned must be complete and sealed if being returned under DSR. An example of this would be that all packing , manuals , cables etc supplied with a motherboard must be returned with the motherboard.

7.6  You do not have the right under distance selling regulations to cancel the contract if the order is for a licensed product (Software) or customized ( Custom PCs or Laptops ) which has been ordered by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods. Custom PC systems that are built to customer specifications and the following cancellation charges apply ( Excluding were a hardware fault is found )

Custom Build and built-to-order stages

Paperwork Stage (PROCESSING OR PENDING)  -  NO COST - CANCEL ONLINE

Components Allocated and Build has commenced ( BUILD OR PRE BUILD STAGE )   -  higher of €65 or 10% of Invoice Value

Build has been completed ( FINAL TESTING or BUILD STAGE )  -  higher of €135 or 30% of Invoice Value

Item dispatched, received and in use by customer (DISPATCHED)  -  higher of €375 or 50% of Invoice Value
 
These charges are to cover the labor costs of assembling the components into a custom pc or laptop and are not a restocking fee. These costs are applicable to all payment types including bank payment , credit , card , debit card and PayPal. The costs will be deducted from any refund or credit applied within 14 days of the date of processing of a return or cancellation. 

7.7  Once you confirm your order as correct a cancellation fee may be apply at the expense of the customer ( applicable to customized products only under article 7.6 )

7.8  An order cancelled in transit which has already shipped may be refused upon delivery, if we are unable to notify and cancel the delivery with our carrier. No charge will apply unless the ordered item is a customized product per article 7.6

7.9  In the event of an order returned due to refusal at the delivery address, the transit costs may be at the expense of the customer unless the order has been cancelled in writing prior to the delivery.

7.10  Custom PCs and Custom Laptops are comprised of components ( cpus , motherboards , memory , hdds , sdds , etc. ) and when you order a " CUSTOM PC " or a " CUSTOM LAPTOP " warranty is based on the component only and therefore we reserve the right to charge for the labour aspect of a custom pc or laptop build should the contract be cancelled. 

7.11  Orders placed online can be cancelled from within the customers online account based on the ORDER STAGE and this applied to components and custom products. No charge is applied to orders cancelled from within the customers account. If however the option to cancel is not available this is because the order stage has reached a point were either a fee applies ( custom products ) or the item is ready for or has been dispatched.

7.12  Article 8.12 applies to returns and cancellations where a computer has been shipped and received by the customer and this term can affect terms under article 7

7.13 The customer is liable for the cost of return and if a software licence has been registered we cannot refund for the cost of the licence. This term applies to change of mind and faulty goods however excludes were transit damage is reported. If transit damage is report then the customer must complete an Insurance Claim Form which can be obtained by sending an email to sales@gameforce.ie or sales@custompc.ie. Once the Insurance Claim Form is completed then article 7.13 again becomes applicable subject to the findings of the Goods in Transit Insurer.

7.14  Returns must be sent to " ARES CORE TECHNOLOGIES LIMITED , UNIT 9C , ENTERPRISE BUSINESS PARK , O'BRIEN ROAD , CARLOW , R93 F2N7". Orders can be cancelled based on the status of the order from within a customers account by selecting the ORDER CANCELLATION link in the left. Customer who checkout as GUESTS cannot avail this cancellation option and must create a support ticket at helpcentre.CUSTOMPC.IE , CUSTOMPCS.IE , CUSTOMCOMPUTERS.IE . RMA requests can be made from within a customers account from the link on the left or for guest by clicking the REQUEST RMA link in the footer RMA REQUEST . When creating a RMA / RETURN Request you will need to enter the order number and the email address entered when the order was originally placed. If you do not have this information please contact support and we will assist. The RMA REQUEST Form can also be used to check the STATUS of a return.

7.15  The assembly cost of a custom pc or laptop which may constitute up to 30% of the ex value added tax of an assembled pc or laptop is a service charge for the assemble of components into a PC or Laptop and should a PC or Laptop be returned for any reason the assembly cost remains payable and will not be discounted or refunded however this does not negate article 7.6 however articles 7.15 and 7.6 will not both be applied to the same single order.
 

   
8.     Warranty
 

8.1  All goods (excluding TFT's - see 8.5 & 8.6 below) supplied by the Supplier are warranted free from defects for 12 months from the date of invoice. This warranty does not affect your statutory rights as a consumer. TFT Monitors are Only covered by Manufacturers Warranty.
Where goods are provided with a warranty period greater than 12 months, the first 12 months of the warranty covers all parts and labour costs, where as any subsequent period of the warranty cover only relates to labour costs only. e.g. If a product is sold with a 3 year warranty, the first 12 months covers parts and labour, and the next 24 months covers labour costs only.
 
8.2  This warranty does not apply to any defect in the goods arising from fair wear and tear, overclocking , wilful damage, accident, negligence by you or any third party, use otherwise than as recommended by the Supplier, failure to follow the Suppliers instructions, or any alteration or repair carried out without the Suppliers approval.
 
8.3  If the goods supplied to you are damaged on delivery, you should notify the us in writing to support@gameforce.ie within 72 hours of delivery. It is paramount we are notified in writing as failure to do so may invalidate a claim with our goods in transit insurers.
 
8.4  If the goods supplied to you develop a defect while under warranty or you have any other complaint about the goods, you should notify the Supplier in writing via the Contact Us section of the website, as soon as possible, but in any event within 3 days of the date you discovered or ought to have discovered the damage, defect or complaint. Failure to do so will mean that the said defect occurred at the time when it is actually reported to us.
 
8.5  Our Custom Desktop PCs & Laptops feature Anti Tamper Stickers which allow us to know if a PC has been opened and inside your PC the internal components will have a 3D Hologram Sticker showing they are covered by Warranty by Ares Core Technologies Limited. We do not and have never VOIDED a warranty because a desktop PC or laptop has been opened however if the damage is related to the opening of the PC we reserve the right to apply a repair charge or refuse warranty . You have the right to upgrade any custom desktop pc however the work should be carried out by a qualified professional. The Warranty Anti Tamper sticker is there to protect you and your rights and we assure all customers that this sticker is there for their protection. If you would like information on this please contact our Help Centre at HELPCENTRE.GAMEFORCE.IE . 
 
8.6  Under the terms of sale any PC or LAPTOP customised for a customer which fails due to a faulty/damaged component ,manufacture issue, transit damage , third party interference or has customer induced damage will be repaired subject to the terms of the warranty . A faulty component will be replaced like for like. A PC or LAPTOP which has been customised is not eligible for a replacement PC or LAPTOP unless the damage is deemed to render the PC or LAPTOP beyond repair. If the damage is third party or customer induced we reserve the right to refuse to repair or to apply a charge for transit , component and labour to return to working order. Management decisions are final however a formal letter of report will be provided should there be a dispute and we welcome inspection of our decision by a qualified independent third party. 
 
8.7  As with most online computer retailers, the above warranty excludes dead pixel issues so long as they fall within the level of Acceptable Defects as defined in ISO 13406-2. All TFT Monitors sold by the Supplier fit the ISO13406-2 Spec in Class II, which is the common class for consumer equipment

Returns can only be accepted through our RMA REQUEST PAGE . No returns will be accepted without a valid Returns Authorisation number which is received when you create an RMA on the RMA REQUEST PAGE.
 
OUT OF WARRANTY
If your Custom Desktop PC or Laptop develops a problem outside of the Warranty Period you can still available of Support from " ARES CORE TECHNOLOGIES LIMITED " through our Help Centre @ HELPCENTRE.GAMEFORCE.IE . Repairs outside of warranty may be subject to charges however we will always do all in our power to assist our customers to resolve their problem as quick as possible and to keep the costs as low as possible. 

 
8.8  If you build your own PC using components or parts purchased from us then your warranty covers the individual components/parts and you do not have warranty on the PC you have built. This means that we can only accept returns under warranty of components/parts and we cannot accept returns of PCs. You must be able to problem solve your build and then only return the component / part which you believe is faulty. If you want us to complete your build the minimum cost to collect , return and build the PC from the components will be €169.99 plus €45 for Collect & Return with DPD.ie / GLS . We can only assist when all of the components/parts have been purchased from ourselves. It is important to understand that we cannot warranty work carried out by a customer and if a customer builds their own PC then only the components are covered by manufacturers warranty.

8.9   Collections under our Collect & Return Warranty can only me made from the original delivery address and the returning item must be packed safely for its return journey. You must make yourself available at the original delivery address during business hours on the stated day to ensure the returning item can be collected by our carrier. We reserve the right to charge €20 for failed collections.

8.10  Custom PCs & Laptops are the final product based on the components selected by the customers when placing an order. We are therefore contracted to assemble a PC or LAPTOP based on the components selected by the customer and warranty is included on each individual component. The supplier includes warranty on the labour aspect of the assembly of the PC as a separate service than component warranty and therefore should a component fail within warranty and is covered by manufacturers warranty only the component which has failed will be repaired and replaced. A CUSTOM PC or LAPTOP is the amalgamation of components chosen by the customer which comprises of components ( motherboard , memory , cpu , etc ) , labour ( build and assembly ) , Manufacturers component warranty , warranty on labour and after sales technical support.

8.11  Warranty does not cover accidental damage , physical damage , misuse  , software , over clocking or third party interference.

8.12  Where there is a disagreement between the technical findings of " ARES CORE TECHNOLOGIES LIMITED " to a claim made by a customer it is the obligation of the customer to provide an independent third party technical report from a qualified source. This primarily relates to a claim a computer is faulty or not performing as it should and our technicians are unable to find a fault related to manufacture or hardware. If the computer is at our facility the computer can be shipped to a third party technical at the expense of the customer or the computer can be inspected at our facility by prior arrangement. Under certain circumstances this may also apply to processors , memory , motherboards , video cards , hard disk drives and solid state drives.

8.13  Component Manufacturers Warranty is VOIDED when components such as graphics cards , motherboards , memory , power supplies  are used for any type of crypto mining unless the product clearly states is it designed and warrantied for mining. Gaming & Professional Graphics Cards such as the Radeon , GeForce & Quadro Graphics Cards are not designed for mining and if used for mining the warranty is deemed void. We do not sell components with warranty for the purposes of crypto mining and any customer purchasing and using components purchased for mining does so at their own risk. Crypto Mining is stated by the component manufacturer to be considered not as for the intended use of these type of components. We will offer assistance & support to miners however we will refer any warranty or return request to the manufacturer. We do not advise using components intended for gaming or professional business use for the purpose of crypto mining and if you purchase from us you acknowledge this and accept responsibility should the component fail or be deemed unsuitable. This term is strictly enforced and if you do not understand this term or its implications we advise against purchasing components from our website for the purpose of crypto mining.

8.14  CUSTOM DESKTOP PCs & LAPTOPS are defined by the components chosen by the customer when making their selections when ordering a CUSTOM DESKTOP PC or LAPTOP. A CUSTOM DESKTOP PC or LAPTOP is the name given to the product assembled from the components selected by the customer when choosing the options during the ordering process. A CUSTOM DESKTOP PC or LAPTOPS is a name given to the components when assembled and a CUSTOM DESKTOP PC or LAPTOP is not a different item post the assembly of the components chosen by the customer. We assemble the components chosen by the customer however we are not responsible for performance , compatibility or overall suitability for any specific purpose which may have been intended by the customer when choosing the components.

8.15  Our responsibility for the assembly of the components ends once we turn on the CUSTOM DESKTOP PC and LAPTOP and it passes testing with PASSMARK which happens prior to the shipping of the order.

8.16  A CUSTOM DESKTOP PC or CUSTOM LAPTOP is not considered a separate product and is no more than a collection of components chosen by the customer when placing the order.

8.17  Components are covered by the warranty of their respective manufacturers and any decision related to warranty is with the manufacturer of the component and not ourselves.

8.18  The labour cost associated with the assembly of components to a CUSTOM DESKTOP PC or LAPTOP is a service charge and cannot be refunded should an order be cancelled or refunded. The labour cost of a custom desktop pc or laptop will not exceed 30% of the value of the order less value added tax.

8.19   We are not responsible for the performance of a custom desktop pc or laptop when it comes to running any software application for example FORTNITE and we do not offer support related to software issues and we recommend should a customer have an issue with a software application that they contact support at the published of the software application.

8.20   Should a component fail during the warranty period and the manufacturer of the component accepts the return of the component under warranty we will fit and test the replacement component without applying any labour charge. Costs related to shipping of the returned components to and from the manufacturer will also be cover by ourselves as a gesture of goodwill however the cost of collection and return to an from the customer may be applicable to a fee for both collection and return with the cost not exceeding €30 within the Republic of Ireland.

8.21   Manufacturer Extended or Lifetime warranties are not provided by ourselves and these extended of lifetime warranties are only available between the purchaser of the component and the manufacturer. The customer is expected by most manufacturers to register the component within a specified time after the purchase for the extended or lifetime warranty to kick in after the normal warranty period of 1 or 2 years has expired. We cannot return a component under a manufacturers extended or lifetime warranty and this can only be done by the customer direct with the manufacturer. We have no control over whether the manufacturer will offer extended or lifetime warranty and therefore we must always advise the customer to obtain a decision direct from the manufacturer. Obtaining extended or lifetime warranty from a manufacturer separate to the 2 year hardware warranty provided by ourselves. We would however always advise a customer to contact ourselves for advice even if their component , custom desktop pc or custom laptop is outside of our 2 year hardware warranty as we will be able to offer our advice on the aspect of what chance there is of a manufacturer offering extended warranty. Please note that manufacturer extended and lifetime warranties cover manufacturing defects only and will not cover accidental damage or use outside of what is recommended by the manufacturer for example, a manufacturer will refuse warranty is they believe the component has been used above the recommended settings such as when overclocking.

 

     
9.     Limitation of Liability
 

9.1  Subject to 9.2 below, if you are a consumer the Supplier shall not be liable to you for any loss or damage in circumstances where:

9.1.1  There is no breach of a legal duty owed to you by the Supplier or by its employees or agents;

9.1.2  Such loss or damage is not a reasonably foreseeable result of any such breach

9.1.3  Any increase in loss or damage resulting from breach by you of any term of this contract.

9.2  Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Suppliers negligence or fraudulent misrepresentation.

9.3  If you are a business customer the Supplier shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

9.4  We are not responsible for the performance of any custom desktop pc or laptop as we are simply assembling the components chosen by the customer when placing their order.

 9.5  We are not responsible for software applications or how software applications perform on any product supplied by ourselves.

9.6  We are not responsible for any computer built by a customer with our responsibility solely related to the individual components

9.7  To the fullest extent permitted by applicable law, in no event will the Operator, its affiliates, directors, officers, employees, agents, suppliers or licensors be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, negligence or otherwise, even if the liable party has been advised as to the possibility of such damages or could have foreseen such damages. To the maximum extent permitted by applicable law, the aggregate liability of the Operator and its affiliates, officers, employees, agents, suppliers and licensors relating to the services will be limited to an amount no greater than one euro or any amounts actually paid in cash by you to the Operator for the prior one month period prior to the first event or occurrence giving rise to such liability. The limitations and exclusions also apply if this remedy does not fully compensate you for any losses or fails of its essential purpose.
 

     
10.     Data Protection
 

10.1  The Supplier will take all reasonable precautions to keep the details of your order and payment secure but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you which includes name , address , date of birth , phone number , email address or payment information.
 

     
11.     Images & Intellectual Property Rights
 

11.1  Product images are for illustrative purposes only and may differ from the actual product. We acknowledge Copyright of any image used on our website and should any copyright holder want an image removed please email sales@gameforce.ie or sales@custompc.ie with a link to the photo and the reason why they want the image removed. We do not accept claims for payment related to copyright use of an image however if we have used a copyrighted image without permission we will remove upon request.

11.2  “Intellectual Property Rights” means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by the Operator or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with the Operator. All trademarks, service marks, graphics and logos used in connection with the Services, are trademarks or registered trademarks of the Operator or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Services may be the trademarks of other third parties. Your use of the Services grants you no right or license to reproduce or otherwise use any of the Operator or third party trademarks.
 

     
12.     Jurisdiction
 

12.1  Disputes of a legal nature must come before before Carlow District Court or the applicable court closest within the county of our registered business address. If a dispute which cannot be resolved without legal intervention then the dispute must be through the court closest to the registered address of the supplier. We reserve the right to appeal any decision of a district court ( Small Claims ) to a higher court. We also reserve the right to seek costs , damages and/or compensation against the plaintiff. Before legal action is taken we would advise customers to read our Terms and Conditions to ensure they so not find themselves with the financial burden of legal costs , damages or compensation. We adhere strictly to our terms and conditions and to the laws of the Republic of Ireland. Our Terms and Conditions are additional to the legal rights afforded to consumers in the Republic of Ireland. 

12.2  Disputes of a legal nature must be between the customer whose name and details are on the Order Invoice and the supplier " ARES CORE TECHNOLOGIES LIMITED ". No court action can be entered into by third parties who are not listed on the original Invoice. Only the original purchaser has rights and should the original purchaser resell , gift or transfer ownership the warranty and rights do not not transfer to any third party not originally listed on the Order Invoice.
 

Acceptance of these terms & conditions
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Services.

These terms of sale and the supply of the goods will be subject to Irish law and the Irish courts will have jurisdiction in respect of any dispute arising from the contract. Our Terms & Conditions are in addition to the statutory rights of consumers in Ireland and the EU and should any change to statutory rights take place which is in contravention of our terms and conditions then Irish and EU Consumer Law takes precedent. We update our terms and conditions on a regular basis to ensure we provide rights additional to statutory rights. If you believe any of our terms and conditions are unfair or in contravention of EU and Irish Consumer Rights please email manager@gameforce.ie. Even if you read our terms and conditions and find you are not covered by warranty or cancellation policy please contact sales@gameforce.ie or sales@custompc.ie and we will look at your specific circumstances to ensure fairness.
 
Our objective is to provide additional rights to our customers and we will always examine each dispute an an individual case and seek a solution tailored to the customer and the circumstances of the transaction. If you have received a decision from our support team and you would like management to take a closer look please email manager@gameforce.ie

 

MANUFACTURERS COMPONENT WARRANTY

Information related to components hardware warranty based on the warranty provided by the manufacturer of the component. Accidental Damage or misuse is not covered under the manufacturers warranty and this includes over clocking and mishandling. This information is to help you understand what a manufacturer will accept under warranty and what they will not accept however is advice only and is by no means a definitive statement on the matter and for a final decision you should always consult with the manufacturer in question if you are unhappy with our decision.

INTEL CPUs

Intel provide a 1 Year Warranty on all CPUs used in PC Builds with the warranty starting on the day of the order. Processors used in a PC Build are known as OEM or TRAY when it comes to Warranty and do not carry the same warranty as RETAIL CPUs. If you physical damage a CPU by damaging a processor or by getting thermal paste on the processor this is not covered by warranty by either Intel or AMD.

AMD CPUs

AMD provide a 1 Year Warranty on all CPUs used in PC Builds with the warranty starting on the day of the order. Processors used in a PC Build are known as OEM or MPK when it comes to Warranty and do not carry the same warranty as RETAIL CPUs. If you physical damage a CPU by damaging a processor or by getting thermal paste on the processor this is not covered by warranty by either Intel or AMD.

MEMORY

Warranty on memory differs by the manufacturer however we tend to use CRUCIAL memory when possible and CRUCIAL memory. Crucial Memory comes with a Limited Lifetime Warranty which is direct with Micron Crucial and not with ourselves after 1 Year however we will assist you should you need help in making a return to Micron Crucial outside of our Warranty Period or Terms.

STORAGE SSDs & HDDS

Warranty on SSD and HDDs differs by Manufacturer however we tend to use CRUCIAL SSDs and SEAGATE HDDs with CRUCIAL SSDs coming with a Limited 3 Year Warranty and Seagate HDDs coming with a Limited 2 Year Warranty. There are many differences in terms of warranty between models and brands so please check with us or visit the manufacturers warranty page for more information. 

MOTHERBOARDS

Warranty on Motherboards differs by manufacturer however we tend to use MSI , ASUS and GIGABYTE which come with a 2 YEAR WARRANTY. Accidental damage such as bent pins , thermal paste on pins and damage caused them updating a BIOS are not considered to be covered by Warranty. Some Motherboards depending on Model and Manufacturer